Privacy Policy
Last updated: November 14, 2025
1. Introduction
Welcome to TundraTrail Lotto ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (tundratraillotto.com) and any related services, sales, marketing, or events.
This policy explains what information we collect, how we use it, and what rights you have in relation to it, especially as a resident of Canada.
2. What Information Do We Collect?
Information You Provide to Us
We collect personal information that you voluntarily provide to us when you register on the website or when you contact us.
- Registration: When you create an account, we collect your Full Name, Email Address, Password (which is hashed and not visible to us), and your Province/Territory.
- Contacting Us: When you fill out our contact form, we collect your Name, Email Address, Subject, and the Message you provide.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and referring URLs.
We also use essential cookies to maintain your session and ensure site functionality. For more details, please see our Cookie Policy.
3. How Do We Use Your Information?
We use personal information collected via our website for a variety of business purposes described below:
- To create and manage your account: We use your information to allow you to log in and manage your account.
- To respond to user inquiries: We use the information from the contact form to respond to your questions and provide support.
- For security and compliance: We use information to help maintain the safety and security of our website, including fraud monitoring and prevention.
- To enforce our terms and policies: We may use your information to enforce our Terms & Conditions and other policies.
4. Will Your Information Be Shared?
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
We may share your information only in the following limited situations:
- With Service Providers: We may share data with third-party vendors (e.g., website hosting providers) who perform services for us and require access to such information to do that work. They are obligated to protect your data and cannot use it for any other purpose.
- For Legal Reasons: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process (e.g., in response to a court order or a subpoena, including in response to public authorities to meet national security or law enforcement requirements in Canada).
5. How Do We Keep Your Information Safe?
We have implemented reasonable technical and organizational security measures designed to protect the security of any personal information we process. We hash all user passwords. However, despite our safeguards and efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Privacy Rights (Canada)
In Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To make such a request, please use the contact details provided below.
7. Children's Privacy
Our services are not directed to individuals under the legal age for lottery participation in their province (18 or 19). We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete it.
8. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
9. How to Contact Us
If you have questions or comments about this policy, you may email us at [email protected] or contact us via our Contact Page or by post at:
TundraTrail Lotto Services Inc.
123 Yonge Street, Suite 500
Toronto, ON, M5E 1W7
Canada